Shaping the Future of Tech at BT
- Introduction
- I’m a Full Stack Developer working with React, Java and Spring Boot, and I’m very interested in opportunities at BT. How can someone with this kind of background best position themselves for roles within BT’s Digital and Technology teams?
- What learning and career growth opportunities are available within your team?
- How do you upskill within a company? Is this an incentive from employers or pushing for it as employees? Or both?
- What skills or mindsets do you look for, or do you see in those that thrive in your team?
- For someone with a Java/Spring Boot backend and data integration background, what skills would you recommend developing to build a career in BT Digital? What types of opportunities are currently available in BT Digital for software engineers and backend developers?
- What has been the most challenging aspect of transforming BT and what have you learned along the way?
- How does BT Digital enable experienced engineers to broaden their technical exposure across products and teams, while progressing toward greater technical ownership and leadership?
- If I joined your team tomorrow, what is the one problem or opportunity I could contribute towards solving?
- What is the most exciting data engineering challenge your team is solving at BT today?
- How is BT's engineering strategy evolving over the next two years and what role will AI and data platforms play in that journey?
- Do your engineers use AI? If so, could you share about their experience like how do they share enough context with AI, use less tokens, review the extra code, etc?
- What is it about BT that has kept you here and continues to excite you?
- As the world is going through significant AI transformation, what skills and technology areas do you see becoming the most critical for employees? And how can experienced engineers prepare themselves to contribute to this transformation?
- What are the key qualities you look for in experienced candidates joining your tech teams?
- Can you talk us through the work life balance at BT and how you effectively balance both?
- Conclusion
17 questions · scroll for more
BT Digital’s senior leaders are coming together to share their vision, strategic priorities and the technology innovations shaping the future of our business.
Join Shikha Raghav (Director or Data Engineering), Alex Bell (B2B Service Digital Director) and Anshuman Mishra (Digital Marketplace Director) for an exclusive discussion on careers in Digital and Technology. Hear first-hand about their career journeys, what motivates them, and the opportunities a career at BT can offer.
You’ll have the chance to engage directly with our panel of experts, ask your own questions and gain valuable insights into life in tech at BT. The session will include an interactive roundtable discussion, chaired by the TA Lead, UK and India, where you’ll be able to contribute to the conversation and hear perspectives from some of BT’s most influential technology leaders.
Whether you’re curious about career paths, emerging technologies or what it takes to succeed in the industry, this promises to be a thought-provoking and inspiring discussion.
Connect with us
Meet the speakers
Our purpose is simple: we connect for good. Because when connections work, there are no limits to what people can do.
As technology continues to shape how we live, work and play, the role of connection has never been more important. Through the power of technology, we’re helping our customers – and the nation – thrive in a digital world.
BT Group has nearly 31 million retail consumer and business connections across the UK and internationally, and generated total revenue of £19.7bn in the year to March 2026.
We provide digital connectivity and solutions that are essential to modern life. These services include broadband, mobile, TV, cyber security, networking and managed services. We also sell other things – like handsets, gaming and insurance – to help our customers connect, communicate, share, be entertained and do business – all in the most safe and secure ways.
We are Customer First Challengers who are Committed, Clear, and Connected.
Our new behaviours come from our people – reflecting what they’ve told us they need. They were shaped through a company-wide engagement process where over 20,000 people provided input. Our culture grows around these five behaviours to help us move, decide and deliver with less noise. We use these in decision making, meetings, day-to-day work, and they are woven into all our processes and policies.
Customer First
We listen deeply, design for what truly matters, and fix the real problem – not just the cracks.
Challenger
Ambitious to win, we think big, stay curious, and move fast to test, learn and innovate.
Committed
We act like owners, taking full accountability, staying with it, and delivering what we say we will.
Clear
We are straight talking and honest, cutting complexity, and facing issues openly so we can fix what matters.
Connected
We win as one team, backing each other, sharing early and involving people so the best ideas thrive.
Our Digital unit is responsible for leading BT Group’s digital transformation, delivering brilliant customer experiences and creating the innovative products and services our customers need.
BT Group’s future will be defined by our ability to rapidly bring compelling, innovative ideas to market, partnering with our customers and suppliers to deliver innovative, adaptable solutions, delivered over best-in-class digital platforms.
Digital’s role is to drive all elements of that equation, from digital innovation through platform delivery and product development, and to do so with absolute focus on our customers. Whether it’s creating services like connected care solutions that help you track your loved ones’ wellbeing, or security apps that guard against cyber attacks, Digital is about leading BT Group’s digital transformation, driving service innovation and delivering the products and services our customers need to support their own goals fast, and at scale.
Liz Kingston
Senior Talent Acquisition Leader
Liz Kingston is a senior talent acquisition leader responsible for hiring strategy across the UK and India for BT’s Digital, Networks and Corporate Units. With deep expertise in AI-enabled transformation, Liz specialises in helping large, complex organisations modernise how they attract, assess and hire talent at scale.
She has extensive experience designing global talent acquisition strategies that combine automation, data-driven decision making and human-centred design to deliver inclusive, compliant and sustainable hiring outcomes aligned to business growth and workforce transformation. Her work focuses on creating recruitment models that balance innovation with fairness, governance and exceptional candidate experiences.
Liz has led major talent acquisition transformations, including the deployment of ethical AI across attraction, assessment and selection processes. Her programmes have delivered significant improvements in hiring efficiency, quality of hire, candidate conversion and cost optimisation, while strengthening transparency, auditability and inclusion. Passionate about the future of work, Liz is a strong advocate for using technology to augment human decision-making and create better outcomes for candidates, hiring managers and organisations alike.
Anshuman Mishra
Digital Transformation Executive
Anshuman Mishra is a digital transformation executive with 20+ years of experience leading product, platform, and technology organisations across telecom, SaaS, e-commerce, and edtech. He has a strong track record of driving growth through digital innovation, platform modernisation, and customer-centric transformation.
At BT, he leads the transformation of omnichannel sales platforms across multiple brands, driving operational excellence through lean delivery and platform-led innovation. Previously, at Byju’s, he scaled global digital platforms for teachers and parents and helped reduce customer acquisition costs by 40%.
His expertise spans digital strategy, platform engineering, AI/ML-enabled products, API ecosystems, and product-led growth. He is also the author of AI Meets Strategy, reflecting his thought leadership at the intersection of artificial intelligence, business strategy, and digital transformation.
Shikha Raghav
Senior Technology Executive
Shikha Raghav is a senior technology executive with over 20 years of experience leading large-scale engineering, data, and digital transformation initiatives across the telecommunications and technology services sectors. She has a proven track record of building resilient platforms, scaling global engineering organizations, and delivering technology strategies that accelerate business growth and operational excellence.
As Director of Data Engineering at BT Group, Shikha leads strategic data engineering and modernization programs, driving enterprise-scale transformation through platform innovation, engineering excellence, and data-led decision-making. She is recognized for building high-performing teams, cultivating future technology leaders, and fostering a culture of innovation, agility, and continuous improvement.
With deep expertise spanning software engineering, architecture, platform engineering, and organizational transformation, Shikha combines strong technical leadership with strategic business acumen to translate complex technology challenges into sustainable business outcomes. She is a passionate advocate for talent development and believes that empowering people is fundamental to building world-class engineering organizations.
Alex Bell
B2B Service Digital Director
Alex Bell is the B2B Service Digital Director at BT Group, where he leads digital and service transformation programmes that help shape the future of BT’s enterprise business. With more than 25 years of experience spanning technology, architecture, engineering, and business transformation, Alex has built a strong track record of delivering large-scale change and driving measurable business outcomes.
Throughout his career, Alex has held a number of senior leadership roles across BT, leading major transformation initiatives, developing strategic technology roadmaps, and creating high-performing teams. His work has delivered significant business value, with programmes generating over £50 million in benefits through the use of innovative technologies and improved customer and colleague experiences.
Passionate about innovation and transformation, Alex brings a unique combination of technical expertise, strategic thinking, and leadership experience to driving change at scale.
Shaping the Future of Tech at BT
29/09/2026
12:30 PM IST / 8:00 AM BST / 9:00 AM CEST
The replay will be available soon
Shaping the Future of Tech at BT
Click on the question to skip to your desired topic in the video.
01 I’m a Full Stack Developer working with React, Java and Spring Boot, and I’m very interested in opportunities at BT. How can someone with this kind of background best position themselves for roles within BT’s Digital and Technology teams?
02 What learning and career growth opportunities are available within your team?
03 How do you upskill within a company? Is this an incentive from employers or pushing for it as employees? Or both?
04 What skills or mindsets do you look for, or do you see in those that thrive in your team?
05 For someone with a Java/Spring Boot backend and data integration background, what skills would you recommend developing to build a career in BT Digital? What types of opportunities are currently available in BT Digital for software engineers and backend developers?
06 What has been the most challenging aspect of transforming BT and what have you learned along the way?
07 How does BT Digital enable experienced engineers to broaden their technical exposure across products and teams, while progressing toward greater technical ownership and leadership?
08 If I joined your team tomorrow, what is the one problem or opportunity I could contribute towards solving?
09 What is the most exciting data engineering challenge your team is solving at BT today?
10 How is BT's engineering strategy evolving over the next two years and what role will AI and data platforms play in that journey?
11 Do your engineers use AI? If so, could you share about their experience like how do they share enough context with AI, use less tokens, review the extra code, etc?
12 What is it about BT that has kept you here and continues to excite you?
13 As the world is going through significant AI transformation, what skills and technology areas do you see becoming the most critical for employees? And how can experienced engineers prepare themselves to contribute to this transformation?
14 What are the key qualities you look for in experienced candidates joining your tech teams?
15 Can you talk us through the work life balance at BT and how you effectively balance both?
16 Conclusion
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